Delivery

Delivery Information
We are currently offering FREE next day delivery on all purchases. Items ordered before 16:00(GMT) are eligible to be dispatched on our Royal Mail Special Delivery Service, which is guaranteed on the next working day by 1pm. 

All purchases from Discount Diamond Store are fully insured until they are delivered to you.

Please note that once an order has been placed it cannot be changed. We advise that you check your selected products, product quantities and delivery address thoroughly before placing any order. However, once the order reaches you, you can return it back to us for an exchange or full refund.

We deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs, and a range of countries worldwide.

UK Delivery
Value Of Order Dispatch Type Delivery Time Cost
 
All Orders Royal Mail Special Delivery Guaranteed the next working day before 1pm
on orders placed before 4pm
FREE
Orders under £500 UK Saturday Delivery Saturday delivery on orders placed before 4pm
on Friday
£6.00
Orders Over £500 UK Saturday Delivery Saturday delivery on orders placed before 4pm
on Friday
FREE

 

Overseas Delivery    
Dispatch Type Delivery Time Cost
International Delivery Under £100 7-10 working days £5.95
International Delivery Over £100 7-10 working days FREE

Orders placed before 4pm are usually dispatched on the same day (orders made using our Amazon Checkout or Pay4Later finance system may be subject to delays). Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day. We also offer a Saturday Guaranteed delivery on all UK orders.

Please note orders made after 4pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.

Tracking Your Order:

We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time by logging into your account and viewing the 'my orders' section of the website, which will update with the parcel's Royal Mail tracking reference if you have selected 'Next Day' or 'Saturday Delivery' . You can then trace your parcel at any time on the Royal Mail website - https://www.royalmail.com/business/track-your-item.

Please note that if you have ordered more than one item you may receive multiple shipment emails and items may arrive separately.

At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.

Please note that as we are an authorised dealer for all of our brands, we may not be able to dispatch certain products overseas.

We regularly dispatch to the following countries:

Austria, Belgium, Australia, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Turkey, UAE, United States

If you require dispatch to a country not in this list, please contact us by telephone or e-mail. Please note there may be some restrictions on delivering certain items to specific countries.

VAT refunds can be processed on all non-EU deliveries; however, please note VAT can only be refunded once the order has left the UK and arrived at the destination address.

Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.